PMG ONE GROUP INC

(GROUPE PMG UN INC)

 

High-performance Digital Solutions for Business

IT Solutions

For companies that need support for the functioning of their IT infrastructure and business processes, PMG ONE GROUP INC offers services for professional management, software maintenance, technical support for IT infrastructure on the basis of outsourcing. IT outsourcing from TechExpert includes a wide range of IT services provided at a professional level due to the fact that we are able to specialize in a narrow area, applying advanced technologies and constantly gaining experience in servicing many clients.
As part of ensuring the functioning of each of the groups of IT outsourcing services, our specialists can perform work on the organization, configuration, technical support and maintenance of equipment and software. Taking into account the previously mentioned, a high level of information security is ensured due to the constant updating of client and server software, anti-virus databases, the configuration of scanning policies and security systems, the monitoring and reporting system, and checking the status of the security system.

You can entrust us

Support for workstations:

 

  • Issue and incident management

  • Support for desktop OS and office applications

  • Remote Software Deployment

  • Desktop OS standardization

  • Installing updates

 

Networking Support:

 

  • Routers & Switches

  • Wireless network

  • Unified communications and IP telephony

  • Security

  • Audit & Design

 

Server and storage support:

 

  • Server monitoring and management

  • Backup management

  • Performance management

  • Migrations & Updates

  • Disaster Recovery & Replication Support

  • Server Consolidation & Virtualization

 

IT systems and business applications support:

 

  • Corporate mail system

  • Active Directory Service

  • Terminal Services

  • Cloud Services M365

 

Service Package Types

Subscription service

Payment for the services of a specialist for a certain time

 

  • A contract is concluded between the client and the contractor for a fixed time of service and a certain cost of this time.

  • After this time, the client pays the next invoice issued by the contractor for a fixed cost.

  • You can use the limit for a long time (week, month, year) to solve your problems.

  • The cost of services depends on their duration and skill level of the specialist.

  • Works are carried out according to the list of services specified in the contract.

 

Outsourcing

Provision of IT services under a contract that includes all support conditions

 

  • Tasks facing the customer: support of the complex or individual elements of the infrastructure

  • Signing of a Service Level Agreement (SLA) between the customer and TechExpert

  • Determining the cost of monthly support according to SLA

  • Monthly payments with the possibility of adjusting the level and cost of services provided

  • Responding to customer requests as soon as possible

 

Outstaffing

The service provides for the involvement of a TechExpert specialist by the customer for the duration of work on a specific project

 

  • The customer company hires an employee outside of its state, functionally, he will perform his duties in a company that he is not an employee of.

  • The work is carried out at the customer's site for a sufficiently long (usually lasting from 1 to 3 months) period.

  • When outstaffing, a TechExpert specialist is subject to the internal regulations of the customer's company.

  • Full confidentiality in work is provided.

 

Incident service

Provision of IT-specialists to solve a specific problem that arises for the Customer

 

  • Services are provided without signing a contract.

  • The provision of an IT specialist to resolve incidents is based on an hourly rate.

  • The work is carried out in accordance with the previously described requirements.

TechExpert guarantees the speed and quality of IT services provided by offering its clients a Service Level Agreement (SLA). Thanks to the conclusion of the SLA, the company is provided with a package of services that fully meets its requirements and features of business processes. Thus, an individual approach to the needs of the customer allows you to determine the guaranteed parameters, and access to reports on the services provided provides confidence that the paid service is provided in accordance with the agreed requirements.